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Customised Telecom Solution

Voice broadcasting is a mass communication technique which you lets you send automated calls to a large number of people at once. You can use call blasting service for notifications, alerts, offers, announcements, surveys and more. You can also record the customer responses by implementing a simple IVR in the call blast.

A Call Center predictive dialer dials a list of phone numbers. When a call is answered, it will connect the call directly to the person who made the call. If there’s a busy tone, call disconnected, or answered by a machine, the dialer will not route the call to the agent. The advantage is that it saves the idle time between the calls, thus increasing agents’ productivity.

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